Customer Testimonials
I have a best service advisor Luis. Every time I visit I get great experience. And Loaner lady Bobbie is so kind. Those two are make my day brighter! Thank you for kindness! That’s why I love going to Mercedes-Benz of Austin.
Charles ball helped us pick out our dream car! From the time we waked in to the time we signed everything was professional and straightforward!
Went to look at convertible. It was offsiite and we will have to go back. Sale's people were friendly.
Great experience! Cristina was efficient, transparent, and made getting my new car easy. Highly recommend!
Kaden was very helpful. He made selling my Volvo pretty painless.
Edgar Cruz was great and the whole staff was very accommodating and I would definitely recommend to others.
Kleber, my Service Rep. is always very helpful, professional and thorough. My car needed a replacement part and although the circumstances weren't straight forward, he really made the whole process simple and pleasant. He called when the part came in, and helped me schedule a day and time for the service so that I would have a loaner vehicle available. I really appreciate that level of service, and will gladly return for my regular maintenance as well as incidental repairs when necessary. I would also recommend the service center at Mercedes-Benz of Austin.
We had an amazing experience working with Edgar. From start to finish, he was incredibly helpful, attentive, and genuinely invested in making sure we got exactly what we needed. Instead of pushing a standard sales pitch, he truly listened to us and worked tirelessly alongside our family to achieve our goal.
I had an exceptional experience customer service and the professionalism was great.
Jake Boswell. Amazing treated me well, we got a deal at the end and was excellent.
Brian is awesome! He feels like family at this point. I appreciate the honesty and straightforward information.
Had a fantastic experience selling my vehicle to Mercedes-Benz of Austin. Jake Boswell and Acquisition Manager Jacob Aleman were both outstanding throughout the entire process.
They were professional, transparent, and easy to work with from start to finish. The offer was fair, communication was excellent, and they made the entire transaction smooth and stress-free. There was never any pressure—just honest conversations and a genuine effort to make sure everything went seamlessly.
If you're looking to sell your vehicle and want a straightforward, hassle-free experience, I highly recommend Jake Boswell, Jacob Aleman, and the team at Mercedes-Benz of Austin. ... Read More Google - Jun 16, 2026
I had the best experience here with Edgar and Jaden. They made the process so easy and smooth, I can’t say thank you enough. I am so excited for my new car!
I could not have asked for a better experience from MB Austin! WC is an expert sales rep, Kelly spent so much time with me teaching me all the features of my new car, and obviously I couldn’t be happier with the MB itself. From the little perks of the coffee shop in the lounge right on up to the GM taking time to welcome me to the Mercedes Benz family, I don’t think it gets any better than this!
Genuine pleasure from first walking into the door to leaving. Sold my car Edgar who helped make a difficult decision that much easier. Will come back to him once I got Mercedes money!
Sold my Jeep to them. It was a good experience. Andre was very helpful!
Eddie is the best! Always so nice, knowledgeable and attentive! He’s been my service guy for many years and has always given me top notch service!
I had a great experience working with André Astorga at Mercedes-Benz of Austin. He and the team purchased my Honda Odyssey, and the entire process was incredibly smooth. They gave me a fair price, handled all of the paperwork, and made everything easy—even though I didn't have my title with me. They worked to create a hassle-free experience from start to finish. If you're looking for a professional, efficient, and easy-to-work-with dealership, I do recommend André and the team at Mercedes-Benz of Austin.
Great service today at the dealership....went in to sell a used car the family no longer needed.....Teams where very open and fair about the process. They worked to get me quickly out the door as well as a premium Uber ride back home over 30 miles......Many Thx to Andre Astorga and Jacob Aleman in the Acquisition Department.....great team highly recommend
Jake was super helpful and very fast! Highly recommend!
I had an incredible experience with Marco. I met him online thru an exotic cars for sale group and reached out to him regarding a 2023 Aaron Martin DBX 707. As I was an out of state buyer he was able to provide me with photos, videos and all the additional info I would need to purchase a car sight unseen.
I briefly mentioned how there was an open recall on the car. Marco then took the car to a local Aston dealership, had it checked out and they replaced some bolts and torqued them to manufacturer specifications.
If you need a ... Read More Google - Jun 13, 2026
Jake Boswell and Jacob Aleman were extreamly helpful when we sold our car to them. If you need to sell you car, take it to them!
When I was laid off and needed to get out from under a car payment that was killing Needham and Jacob crunched numbers, called contacts, and found a way to get me out from under my car. I really felt like they went the extra mile and didn’t expect them to work so hard to help me out. Once I’m back on my feet again I’ll definitely be back to see what kind of deal they an help me get on a Mercedes Benz.
Awesome! Plan and simple, I was able to purchase my car with no issues and got exactly what I wanted!
I've had my first maintenance done yesterday, and was extremely satisfied ! Julian who was in charge for my car ( advisor ) was so kind and easy going !
Always pleased with the service my old GLK receives. New or old car…continuous attention to detail and customer satisfaction.
I was contacted by Andre about selling my car after posting it on a website. He told me he could beat the offer which he did. I sold my car within 2 hours. What was most impressive was Andre's kindness. He listened to me tell stories about growing up in Austin or about my previous work. He made this old woman feel comfortable and I left thinking I had made a friend. The absolute best experience in a car dealership.
(Translated by Google) Andre Astorga provided excellent service. He helped us with the sale of our BMW; it was very easy and straightforward. (Original) Muy buena atención por parte de Andre Astorga. Nos ayudó con la venta de nuestro coche BMW, se hizo muy fácil y sencillo.
Surprisingly the dealership did not want to sell to me after over 20 years of loyalty . my sales rep Tony did a great job during the final paperwork transaction
Julian provided great service and had my car serviced and ready quickly. Thank you!
I had an amazing experience at Mercedes Benz Austin Service Advisor Kevin Gutierrez was extremely polite and kind in assisting me with service. Made me feel home at Mercedes. Thank you Kevin, Wish you all good for your future endeavors. Folks like you make the brand more respected in the market. Hammad Shawabkeh owner of the 2012 Mercedes C250, Steering wheel lock.
The process was clear, professional, and well handled. I felt supported every step of the way, and the team was very attentive and willing to help with every detail. Without a doubt, this was a purchase that exceeded my expectations. I am very satisfied with my vehicle and the service I received.
Friendly staff, great service.
Great service always!
Best customer service is the reason I make the drive to this location rather than going to a closer one. I know at this location I’m going to be well taken care of. All my experiences have been amazing. Great service department I can trust.
Everyone was friendly , dropped off at 9 am and car was ready in an hour.
This is a follow up to the one star review I gave the service department earlier in the week. I would like to add that Mr. Jesse Ruiz reached out to me immediately to hear what was going on with my Son's car. he and Brian Smith (one of the best service reps) made everything right. Not only did they call me to see what was going on, they checked out the car, notified me of the problem and paid 100% of the labor. Now my son back on the road all in the same week. I can't thank ... Read More Yelp - Jun 5, 2026
Cristina was outstanding! Friendly, professional, and very helpful from start to finish. She kept me informed every step of the way and made sure everything was taken care of. Excellent customer service. Thank you, Cristina!
My service rep Brian is amazing & the entire service team are great!
Very satisfied with Ms. Huerta(sales agent). Knowledgable, courteous, client friendly. Explained the intricacies of the new Mercedes, engine, power, infomatics, etc. Would highly recommend and have no reservations in purchasing another auto from her or referring new customers.
I love the team, great job, great service
I had an amazing experience at Mercedes Benz Austin selling my GLC 300. Jakes Boswell was extremely polite and kind in assisting me with the deal. Made me feel home at Mercedes. Thank you Jakes, Wish you all good for your future endeavors. Folks like you make the brand more respected in the market.
jake was super helpful and made the whole process easy & quick thanks from mike & moe
Some of the best service I have ever had with any of my vehicles.
Eddie was great. He provided exceptional customer service. He took care of everything and answered all my questions.
I was shopping for a car for my birthday and pulled into MB of South Austin on a whim. I ended up working at Hany Sharaf and told him how I was looking for something similar to M4. He led me to a brand new 2026 CLE 53 AMG and I knew that was the car for me. He went over everything with me and was very knowledgeable and guided me through everything from start to finish. I highly recommend MB of South Austin and Hany. They earned a customer for life.
Dusty and RK were fantastic and super easy to work with. Do yourself a favor and ask for Dusty.
Eddie and the service crew at Mercedes North Austin are the best.
We had an outstanding experience working with Jay West at Mercedes-Benz of Austin. He was incredibly knowledgeable, professional, and genuinely easy to work with throughout the entire process. Jay made car-buying feel simple, quick, and completely stress-free, which is rare these days. He answered all of our questions, never made us feel pressured, and went above and beyond to make sure we were taken care of. We couldn’t recommend him more highly and would love to work with him again in the future.
We are moving out of Austin and recently sold our vehicle with MB Austin. Edgar Avila, also a salesman, was the absolute nicest person we’ve ever worked with at any car dealership, ever. Honest, direct, fast and friendly. Great communicator. Highly recommend MB Austin and especially recommend working with Edgar.
It was a pleasure working with Chris he walked me through everything. Had everything done pretty quickly. The car runs pretty well, no problems so far.
We had a great experience working with Edgar Avila and Jonathan Parker at Mercedes-Benz of Austin. We came in to sell our car, and Edgar made the entire process smooth, straightforward, and stress-free from start to finish. He and Jonathan were both professional, transparent, and fair with the offer they gave us, which we really appreciated. It never felt pushy or complicated — just honest communication and great customer service. We’d absolutely be happy to come back and work with them again in the future. Highly recommend asking for Edgar if you stop by!
My son surprised me with a Jeep Wrangler for Mother’s Day, and it was truly one of the most unforgettable moments of my life! What an incredible surprise! 💕🚙✨
And what made the experience even more special was the outstanding service from our amazing young sales consultant, Mike Bartz. From the very beginning, Mike was kind, patient, helpful, and genuinely excited to help my son create such a meaningful surprise for me. His professionalism and kindness made this Mother’s Day even more memorable!
Thank you, Mike, for going above and beyond and for helping make this Mother’s Day ... Read More Google - May 23, 2026
Everyone is so friendly and helpful, especially CJ.
Charles Ball at Mercedes-Benz of Austin was outstanding throughout our Defender purchase. Not only did we get a great deal, but the entire process was simple, transparent, and stress-free. Charles communicated exceptionally well every step of the way and was genuinely friendly and easy to work with. This was the best experience I’ve ever had buying a car, and he’s earned our business for life. Highly recommend asking for Charles.
(Translated by Google) Kevin attended to me and assured me that the service I received was up to the standard one expects when buying a brand like Mercedes-Benz; this time it exceeded expectations. Congratulations! (Original) Kevin me atendió y aseguró de que el trato que recibía estaba a la altura que uno espera recibir cuando compra una marca como Mercedes benz, esta vez superó las expectativas enhorabuena!
I recently purchased a brand new GLS 580 from this dealership, and it was an incredible experience. Our salesman, Mike, and the manager, RK, were incredibly helpful and professional throughout the process. They went above and beyond to ensure that I found the exact car I had been searching for. I highly recommend this dealership. Although I live in South Austin, I made the drive to visit them, and I’m so glad I did.
We called Dusty from FL as we needed to trade-in our car that was currently being housed in Austin. Dusty from the beginning was on the ball.When we arrived he had already pulled 4 vehicles that met our description of "wants". He was then available throughout the entire process including getting an out of state title and transfer of license plates. He went over features of the car and then passed us off to the expert in car features. He was friendly and made the car exciting to drive and buy. And he did ALL of this on ... Read More Google - May 19, 2026
Great experience! Nice selection of vehicles. The staff is very helpful and will help you test drive the vehicles you want. Very knowledgeable on the functions and options also. They will go above and beyond to feel like you’re a valued customer
Jake Boswell was very helpful and professional, was able to help me get the best deal possible. Thank you so much for your expertise and guidance. He's "The Man!"
Edgar was exceptional. He answered all my questions (I had a lot) and he was very patient, professional, and awesome. He was very helpful and I'd definitely go back in the future. Thank you!
Amazing experience! Cristina Huerta was the best, she made everything feel very smooth. Thank you to the Mercedes team I drove off with my 2026 Mercedes! 🙏🏻💝
I recently sold my vehicle to this location. They offered a good price online and I negotiated a fair market price. My appointment was set up with Lonnie Patton . He was well dressed, polite and friendly, made me feel comfortable. I immediately trusted the process due to his knowledge of selling my vehicle to Mercedes Benz of Austin. He recommended a check form as a payment.It was mailed via FedEx within 2 days as promised by him . I highly recommend this location , due to everyone was friendly including the receptionist. Have a blessed and wonderful day. Genie Maharaj
Very efficient. Kept me informed. Repaired quickly and car was in perfect shape when done
Found my dream pre-owned car at Mercedes-Benz of Austin. Cristina Huerta was my salesperson and she was excellent! Very knowledgeable and easy to work with. She took care of everything and made the whole process smooth and easy. Patrick in finance was great too. Everyone I interacted with was very helpful and friendly and I felt comfortable throughout. Thank you Cristina and Mercedes-Benz of Austin! I'm super happy and going to go for a drive.
I want to give a huge thank you to the team at Mercedes-Benz service. I came in on a Saturday when they were clearly short staffed, and they still took the time to help me, fix my tire, and get me safely back on the road without asking me to come back the next business day.
What impressed me most was their willingness to help and the level of customer service they provided despite how busy they were. This was not the first time I’ve received outstanding service from this dealership either. Experiences like this are rare, and it ... Read More Google - May 10, 2026
Cristina was an absolute pleasure to work with during our purchase of a used Mercedes. The car initially came with only one key, but she proactively addressed and resolved every issue we encountered without hesitation. Her attention to detail and commitment to making things right turned what could have been a frustrating process into a smooth and positive experience.
Beyond that, Cristina took the time to really listen to what we wanted and helped us find the perfect Alpine Gray exterior with brown interior combination that I had been searching for. She made the entire buying process enjoyable and stress-free.
... Read More Google - May 9, 2026
I recently sold my car through Mercedes-Benz of Austin, and while there were some delays with the wire transfer process, Jake did a great job staying responsive, professional, and helpful throughout the experience. He kept following up, communicated clearly, and made sure I wasn’t left in the dark while the payment issue was being resolved. It’s easy to disappear when complications happen, but Jake stayed involved and handled the situation professionally from start to finish. Overall, I appreciated his customer service and effort, and I’d recommend asking for Jake if you’re working with the dealership.
Great and fast car buying experience Edgar Cruz helped us the whole way and got us in and out with no issues they gave us top offer for my trade . Go and see Edgar he will take great care of you.
I do love my car, but the overall experience felt a bit rushed. Before the sale was finalized, the vehicle had not even gone through make-ready yet, and I repeatedly asked for the inspection report beforehand but did not receive it until after signing paperwork. Since I was coming from out of town, they offered delivery, which I appreciated, but it seems the dealership already knew the brakes were bad prior to delivery.
You would think a Mercedes-Benz dealership known for high quality would make sure every vehicle leaving the lot is in tip-top condition. The manager also never followed ... Read More Google - May 6, 2026
My wife and I came to Mercedes to buy two new vehicles, and thankfully we got to work with Brody! He was super helpful, got us exactly what we wanted, and it's been six months now, we LOVE our GLS and GLE. Thank you so much Brody!
I had a great transaction experience with Jake and his boss while selling my used car to Mercedes Benz of Austin. Jake is a class act you would expect working with the Mercedes Benz Brand. He dealt with me expressing honesty, integrity, and matched the highest bidder. I walked away feeling positive about the transaction and would definitely recommend selling your used car to Jake at Mercedes Benz of Austin.
I sold my Alfa Romeo to Mercedes-Benz of Austin. It was a great experience. Jake was straightforward, professional, and a pleasure to work with. I would highly recommend Jake and this dealership.
My husband and i had a superb experiemce at Mercedes of Austin, our salesman Hicham Zaim was hands down the best sales representative i have encountered he made us not just a sale but errend my trust with the buying experience. I will recomend him over and over as he instilled value and not just a sale.
Superb Service! I have been taking my MB in for service since we moved to Austin in 2021. Kleber Romani has been my Service Rep since my first visit. Kleber is THE BEST! I have never worked with a Service Rep as consistent, service oriented, knowledgeable, and friendly as Kleber. He is an all-star in my books. I know I can always count on him every time I am in for service! The dealership is very friendly as well, all great people and look forward to working with them when it comes time to buy my next new car!
Terrible experience:
I call to inquire about a demo vehicle that is being sold as a pre owned car but is one of the few exceptions where MBFS allows the new car lease programs to be used on this model.
Salesperson #1 Kevin: Argues with me that a new car LEASE incentive is already included in the used car price online. Then hangs up the phone on me. I call back and ask to deal with a sales manager. Needs customer service training big time, I cant believe someone like this represents that store or the Mercedes Brand.
Salesperson #2 Jay: Calls ... Read More DealerRater - Apr 10, 2026
after attempts at other area M-B dealers for service, i was rescued by M-B Austin. my advisor is as invested in my car service as i am. there is genuine care, transparency, knowledge & value. i now rest easy & look fwd to visits.
MB of Austin treated me with fairness and kindness. This is the kind of dealership you want to be in! Anthony, Patrick, and Cynthia were fantastic and made the process simple!